ph: (08) 9389 1314
e-mail: support@tantryltech.com.au
ABN: 89 953 426 121


Support & Services Service Contracts

If you're having any kind of problem with your computer, the staff of Tantryl Technology will be able to help. We pride ourselves on knowing the quickest and most effective methods of software and hardware repair. Our staff are certified computer service technicians and have industry experience in servicing, supporting and repairing a range of PCs in all areas including hardware failure detection, virus cleaning and protection, and computer performance management.

*UPDATED MAY 2006*

Support & Services

Tantryl Technology has now been open for three years!

I'd like to thank all of our customers especially those of you who have introduced their friends to us. It's been an interesting three years and it's about to get a little more interesting.

Our shop front has served its purpose to build our reputation and client list and it's time to move on. Starting June 1st, Tantryl Technology will be entirely mobile - our phone number, email address and website won't be changing but now all work will be done at your home/work and at your convenience.

Regular Hours Pricing Structure

Call-Out Fee $25
Half Hourly Rate $35
Hourly Rate $60

After Hours Pricing Structure

Call-Out Fee $35
Half Hourly Rate $40
Hourly Rate $70

Emergency Pricing Structure

Call-Out Fee $40
Half Hourly Rate $50
Hourly Rate $90

Regular Hours: 9.00am-5.00pm Mon-Fri, 1.00pm-4.00pm Saturday
After Hours: 5pm-12am Mon-Fri, 9am-1pm Saturday, 4pm-12am Saturday, 1-4pm Sunday
Emergency: Any time outside Regular or After Hours, or demands for a 'right now' response

Some of our regular customers may note the lack of pricing for Virus Cleaning and our very popular PC Tune Up. We have become so efficient at these that we feel a flat price need not be offered, however as a bridging concession the cost of call-out solely for Virus/Malware removal will be capped at $95.

Half Hourly Rate - our new half hourly rate is designed to save people money. Every now and then a callout is over almost before it begins or goes too far over an hour to be rounded down but doesn't feel like it warrants a full two hour charge. The Half Hourly rate neatly fills this gap.

The Half Hourly Rate cannot be combined with the regular Hourly Rate on a single callout. For example, for one and a half hour call-outs the cost will be (Call-Out Fee) plus 3x(Half Hourly Rate).

Service Contracts - Stress Relief

Service contracts are designed for our regular clients who want some peace of mind when it comes to their computer(s).

Stress relief - feeling safe in the knowledge that Tantryl Technology can take care of the PC, maintaining it and keeping backups to prevent any major dramas.

Our service contracts are built to save you money and we have plans to suit a simple regular call-out system through to a full service cleaning, advice, software, backup and emergency privileges plan.

Basic Service Contract - $21/month or $250/year

- One service every 4 months (up to 2 hours)
- Full virus and ad/spyware removal
- We take a full inventory of your PC and recommend different software or hardware upgrades
- Basic over email troubleshooting
- Subscription to monthly tips newsletter, tips on good deals either from us or from another retailer, tips on keeping your computer clean and organised, ways to keep the kids out of nasty sites

Home Service Contract - $25/month or $295/year

- One service every 4 months (up to 2 hours)
- Full virus and ad/spyware removal
- Offsite backup of important data up to 1GB
- We take a full inventory of your PC and recommend different software or hardware upgrades
- Basic over the phone or email troubleshooting
- Subscription to monthly tips newsletter, tips on good deals either from us or from another retailer, tips on keeping your computer clean and organised, ways to keep the kids out of nasty sites
- $10 discount on 'Regular Hours' call outs

Premium Service Contract - $34/month or $399/year

- One service every 3 months (up to 2 hours)
- Full virus and ad/spyware removal
- Offsite backup of important data up to 4GB
- We take a full inventory of your PC and recommend different software or hardware upgrades
- Basic over email troubleshooting
- Subscription to monthly tips newsletter, tips on good deals either from us or from another retailer, tips on keeping your computer clean and organised, ways to keep the kids out of nasty sites
- $10 discount on regular call outs
- $15 discount on 'Emergency' and 'After Hours' call outs


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